Returns & Refund Policy
At AU Gummies Store, we aim to provide a clear and reliable shopping experience. Please review our policy before placing an order.
Key Points of Our Policy
Refunds May Apply In The Following Cases:
- Orders lost during delivery
- Orders returned due to incorrect or incomplete address
- Faulty or damaged items (reported within the required timeframe)
Change of Mind Returns:
- You have 14 days from receiving your order to request a return
- Items must be unopened, sealed, and in original condition
- Customers are responsible for return shipping costs
Non-Refundable Items:
- Edible products (due to their nature)
- Opened or used items
- Gift cards and certain personal-use goods
Shipping Address Responsibility
Providing an accurate address and correct addressee is essential for successful delivery.
If we receive your package back due to an incorrect or incomplete address, we will issue a refund, deducting the original shipping costs and a $20 AUD administration fee.
- Original shipping costs
- A $20 AUD administration fee
AU Gummies Store is not responsible for delivery issues caused by incorrect details provided at checkout.
Change of Mind Returns
If you change your mind:
- Contact us within 10 days of receiving your order
- Items must remain unopened and sealed
- Return shipping costs are the responsibility of the customer
If your order has not yet been shipped, you may cancel for a full refund.
If your order has already been shipped, you must wait for delivery and return the item in its original condition.
Faulty or Damaged Goods
If your order arrives damaged or faulty:
- Contact us immediately upon receipt
- Provide your order number and clear photos of the issue
If the issue is confirmed:
- We may offer a replacement, store credit, or refund
- A return label may be provided where required
Faults caused by misuse, mishandling, or incorrect storage are not eligible for refunds or replacements.
If a fault develops after use, notify us within 14 days for review.
Partial Refunds
Partial refunds may be issued in the following cases:
- Items returned damaged or incomplete (not due to our error)
- Returns requested after the standard return period
- Orders where premium shipping was selected (refunds are based on standard shipping rates only)
Items Not Eligible for Refund
The following items cannot be refunded or exchanged:
- Edible products received and broken will not be accepted.
Your Rights
This policy operates alongside your rights under Australian Consumer Law.
Contact Us
For any questions or support regarding returns and refunds, please contact us:
78 Ocean Street
Sydney NSW 2000
Australia
Policy Updates
We may update this policy from time to time. Any changes will be posted on this page.